Privacy Policy

ShieldPro Cleaning ("ShieldPro," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request information, schedule services, or otherwise interact with us.

This Privacy Policy is a notice of our practices, not a contract requiring consent to every form of processing described. Where applicable law requires consent, we will request it separately. If you do not want to provide personal information through the website, you may contact us through another published method.

1. Information We Collect

Information You Provide Directly

We may collect information you voluntarily provide, including:

• Name, email address, and telephone number
• Mailing or service address and company name
• Information submitted through contact, quote, or appointment forms
• Communications and customer-service messages
• Any other information you choose to provide

Please do not submit sensitive personal information through general website forms unless we specifically request it through a secure process. We do not intend to collect Social Security numbers, government identification numbers, account passwords, complete payment-card numbers, or similarly sensitive information through general contact or quote forms.

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain information about your device and use of the website, such as IP address, browser and device type, pages viewed, referring pages, and approximate location derived from an IP address. This information may be collected through cookies, pixels, tags, and similar technologies.

Information From Other Sources

We may receive information from third parties, including advertising and analytics providers, scheduling platforms, referral partners, and publicly available sources.

2. How We Use Information

We may use information to:

• Respond to questions, requests, and inquiries
• Provide estimates, appointments, and services
• Send administrative messages, confirmations, and service notices
• Send marketing communications where permitted by law
• Measure website traffic and engagement
• Detect, investigate, and prevent fraud and security incidents
• Comply with legal and regulatory obligations
• Carry out other purposes disclosed when information is collected

3. Cookies and Similar Technologies

The website may use cookies and similar technologies to support essential functions, remember preferences, understand website performance, and improve user experience. You can control cookies through your browser settings; blocking cookies may affect website functionality.

4. Analytics and Advertising

We may use third-party analytics services such as Google Analytics. These services may use cookies or related technologies to collect information about website activity and interactions. You may be able to manage advertising preferences through the applicable provider, your browser, or device settings.

5. How We Disclose Information

We may disclose information to vendors that perform services for us (hosting, analytics, email delivery, scheduling, security), to business partners when reasonably necessary to respond to a request or provide a service, and when required by law, legal process, or to protect rights and safety. Information may also be disclosed in connection with a business transaction such as a merger or sale of assets.

We do not sell personal information for money. Certain advertising or analytics activities may be considered a "sale" or "sharing" under some state privacy laws, and eligible individuals may have the right to opt out.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, providing services, maintaining business records, resolving disputes, and satisfying legal obligations. Retention periods vary based on the type of information, the reason it was collected, and applicable law.

7. Data Security

We use administrative, technical, and physical safeguards that we consider reasonable and appropriate for the nature of the information and our operations. No website or electronic transmission is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Choices

Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or a portable copy of your personal information; to opt out of certain sales, sharing, or targeted advertising; and to appeal a decision concerning a privacy request. To submit a request, contact us using the information in the Contact Us section below.

9. Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link in the message or by contacting us. You may opt out of marketing text messages by replying STOP, where applicable. Even after opting out, you may continue to receive transactional communications relating to services, appointments, or legal notices.

10. Third-Party Websites and Content

The website may link to or include content from third-party websites, maps, videos, or other services. Third parties may collect information when you interact with their content. Their privacy practices are governed by their own policies, not this Privacy Policy.

11. Children's Privacy

The website is not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child under 13 has provided personal information through the website, please contact us.

12. Users Outside the United States

The website is operated from the United States. If you access the website from another country, your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The revised policy will be posted on this page with an updated "Last Updated" date. Your continued use of the website after an update is subject to the revised policy.

14. Do Not Track and Global Privacy Control

We recognize and honor the Global Privacy Control (GPC) signal. When we receive a GPC signal from your browser, we treat it as a request to opt out of the sale or sharing of personal information and of targeted advertising for that browser, and we apply it to your account if you are signed in. We do not respond to Do Not Track browser signals, because no common industry standard for interpreting them has been adopted. We do honor the Global Privacy Control signal as described above.

15. Contact Us

For questions about this Privacy Policy or to submit a privacy request, contact:

ShieldPro Cleaning
Contact form: shieldprocleaning.com/contact
Phone: (603) 704-5900